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Warranty

There is a legal guarantee on all jewelry and watches that you buy from Zinzi via this webstore. The warranty starts on the date that the jewellery was purchased, which is stated in the warranty certificate that comes with your order.

To make a claim under the legal guarantee, if the jewellery has been purchased on Zinzi.nl, Zinzi.com or Zinzi.be, you can return the jewellery to Zinzi with the packing slip and the guarantee certificate provided. If a complaint or defect falls within the warranty, Zinzi will make sure to resolve the problem. If you are in doubt as to whether the defect is covered by the warranty conditions, you can contact Zinzi customer service via customerservice@zinzi.com.

Repairs

Is your jewelry or watch defective and in need of repair and it falls outside the warranty period?
Then you can go to one of our Zinzi dealers, they can accept the jewellery for repair and perhaps fix it right for you. Please note that there may be some costs involved.

Is your jewellery or watch defective and in need of repair and it falls within the warranty period?
Then you can contact Zinzi customer service when the jewellery or watch has been purchased online (on Zinzi.com, Zinzi.nl or Zinzi.be). Via customerservice@zinzi.com.

When the jewellery has been purchased from a Zinzi dealer, you can contact them. They can work with you to find a suitable solution for your jewellery or watch. The warranty terms and conditions can be found under the header 'warranty'.

WARRANTY JEWELLERY 
WARRANTY ON WATCHES 
STATUS REPAIR 
LEGAL WARRANTY 
KLACHTEN 
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