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Returns and exchanges

Are you not completely satisfied with your purchase or have you made a mistake? That is not a problem at all. You have the right to cancel the item within 60 days from receiving your order, or to notify us of the return. After these 60 days you have the right for another 14 days to return the order.

Important

You can only return to us if you have placed the order via ZINZI.com or ZINZI.nl. You cannot return the item you ordered via our webstore to a Zinzi dealer. The ZINZI article must not have been worn. Only fitting for size assessment is allowed. If the returned ZINZI item is used or damaged, ZINZI reserves the right to charge costs for the depreciation. For watches, the watch has not been worn and the strap has not been shortened.

We ask that you follow the following steps to return your item:

1.PACK THE ITEM  
2. SEND THE PACKAGE  
3. RECEIVED 
4. REFUND 

Exchange

What you need to know in advance:
You can exchange the item (for a different size or color) up to 60 days after receiving your order, so that you can order your gifts for the holidays well in time.

To exchange product of the same value:
You can only exchange a product for a product of the same value. Upon receipt of your returned item, we will send the new replacement item. Note the item number of the desired item on the return form.

Exchange product of different value:
If you want to exchange the product for a product with a different value, we will credit the amount and you will have to order the other product again. (You can see if the correct article is still available on our webstore.)

GENERAL RETURNS & EXCHANGE CONDITIONS- 
SENDING AN ITEM TO BE EXCHANGED 
DEFECTIVE OR WRONG ITEM 
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